Tropic Cinema Policies

Latecomer Policy:
Guests cannot enter the theater ten minutes after the stated start time. The reason for this policy is to preserve the movie watching experience with minimal interruptions. If you show up to your desired screening late, we will happily exchange your ticket for a raincheck to a future show.

Refund Policy:
You must request your refund prior to one hour before show time. Refunds will be made to the same credit card used to purchase the ticket. You will receive an email confirmation, and the funds will appear on your card in 3-5 business days.

Staff and Volunteer Ticket Policy:
Staff and Volunteers can use their passes for any screening (including special events and one-offs) on the night of the film/event. Tickets must be obtained at the box office, and will not be available if the film/event is sold out. Staff and volunteer tickets cannot be obtained in advance.